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Harvard Business Review: The Management Tip of the Day

Today’s Tip Establish New Rules for Communicating in a Hybrid OfficeMany of us are in the midst of a major transition from remote to hybrid work, which is affecting how we communicate with our colleagues. As a manager, it’s essential to help your team establish new norms around digital interactions. This should be a collective process so set up a group brainstorm with the explicit goal to document new rules and expectations around how you will communicate in a hybrid environment. Here are a few key questions to ask.
What’s been the most collaborative experience you’ve had in each of the channels we use as a team (email, Slack, virtual meetings, etc.)?Based on these positive experiences, what norms do we want to keep or establish for each channel? What are realistic expectations around message length and response time?As we transition to hybrid work, how will we continue to include our remote employees and avoid potential biases?Once you’ve outlined the team’s ground rules, document them and share them in a public place so that people can refer to them when needed. But don’t assume they’re set in stone. Check in with your team after a few weeks to see if the rules of engagement need to be tweaked.This tip is adapted from “Did You Get My Slack/Email/Text?,” by Erica DhawanADVERTISEMENTTake your business acumen to the next level.Get access to HBS’s world-famous case studies and 4 complimentary ebooks with a Premium subscription.Choose your subscription planArticleHow to Set Up a Remote Employee for Success on Day Oneby James M. Citrin and Darleen DeRosaFour strategies for managers.Read moreEbook or paperbackHBR Guide to Performance Managementby Harvard Business Review$19.95Learn moreDon’t forget you’re entitled to 20% off your first purchase**Use promo code HBRORGREG4.
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